2025.02.14
[Score]
★★★★★
[Message]
It is well known that FT knives are top-quality (and the one I received is no exception), so let me comment on my customer support experience: Excellent! All my questions were answered within a day, and you even promised to expedite delivery to be in time for Christmas when I told you it was a gift. The promise was not only kept, the delivery was ahead of schedule - after a long journey from a Japanese forge to a British Christmas tree. You made our day. Will recommend you to anyone looking for a fantastic knife and fantastic service!
Shipping Notice:
Temporary Suspension of Deliveries to Select European Countries via FedEx
To Our Esteemed Customers Worldwide
We would like to express our sincere gratitude for your continued patronage of Fujiwara Teruyasu.
We have recently been informed by FedEx, our logistics partner for international shipments, that deliveries to the following countries are currently experiencing significant difficulties:
・United Kingdom
・France
・Netherlands
・Belgium
・Germany
・Spain
According to FedEx, this disruption is expected to be temporary. However, under the current circumstances, we may be required to place orders from the aforementioned countries on backorder, or in some cases, regrettably cancel them. We kindly ask for your understanding in this matter.
While alternative shipping options such as DHL are available, please note that these services may incur substantially higher shipping costs. Should you require urgent delivery or wish to explore alternative arrangements, we encourage you to contact us directly.
We deeply appreciate your understanding and continued support.
Respectfully,
Shutaro Watanabe
Director, FUJIWARA TERUYASU EDGED TOOL CRAFT K.K.